ServiceNow ITSM

 

Environment:  ChatGPT Plus, GPT-4.

Objective:  Explain complex topics with summary and mind map.

Using the combination of GPT-4 + VoxScript + AI Diagrams, I've prompted GPT-4 to explain ServiceNow IT Service Management (ITSM).  ITSM is a premier AI-integrated product of ServiceNow that transforms the impact, speed, and delivery of IT for corporations.

This time GPT-4 was prompted to explain from a sales executive's perspective.  The result listed the key features and their benefits accordingly.

Then GPT-4 was prompted to create a mind map visualizing ServiceNow ITSM.  This mind map organizes the comprehensive capabilities and provides excellent overview of the feature-rich product.

Verdict:  GPT-4 is amazing as it can summarize and visualize complex topics.  However, I've noticed that some ITSM capabilities were not included in the summary.  This could be because of (1) GPT-4's algorithm or (2) GPT-4 was trained on data up to April 2023.  Nevertheless, GPT-4 might need to update its data model more often to be near real time (as compared to Grok which can access latest data from Twitter).