ServiceNow Retail Service Management (Podcast)

    

ServiceNow Retail Service Management (Podcast)

   

ServiceNow's Retail Service Management (RSM) platform is a comprehensive solution designed to streamline retail operations and enhance customer experiences.  The platform offers a wide array of features including AI-powered workflows, omnichannel support, self-service portals, and workforce optimization tools.  It's built on the Now Platform®, a single cloud application platform, and available globally with support in multiple languages.  The text details various products, solutions, and resources available within the platform, emphasizing its capabilities in improving efficiency, reducing costs, and boosting customer satisfaction.  ServiceNow provides extensive resources, including training and partner support, for successful implementation.

Please visit ServiceNow, the AI platform for business transformation, to explore more about its portfolio of phenomenal products, now supercharged with AI agents.

Hide Null Value in Filter But Keep in Calculation (Tableau)

 

Business Request:  Hide Null value in filter 'Downtime Type' but still keep it in calculation and show only 'Planned' and 'Unplanned'.  The reason is having Null value in the filter might be confusing for the users.

Solution:

    1)  Create a fake field to assign Null a different value that exists in the data set for field 'Downtime Type'.

        @Fake Field

        CASE [Downtime Type]

        When null then 'Planned'

        Else [Downtime Type]

        END

    2)  From this 'Fake Field', create a set 'Fake Field Set'

    3)  Create a 'Fake Field Set Filter' to be used as a filter

        @Fake Field Set Filter

        CASE [Downtime Type]

        When null then True

        Else [Downtime Type] in [Fake Field Set]

    4)  Drag @Fake Field Set Filter to filter shelf and select 'True'.  Use 'Fake Field Set' as a filter which should have only 2 values 'Planned' and 'Unplanned'.

Many thanks to Diego Martinez for help with the solution.

ServiceNow Sales and Order Management (Podcast)

   

ServiceNow Sales and Order Management (Podcast)

   

ServiceNow's Sales and Order Management (SOM) enables organizations to create one continuous value stream by managing the lead to renewal lifecycle on a single platform.  SOM helps teams to define new products, services, and catalog-driven fulfillment policies quickly, automates sales and order fulfillment processes, and empowers service staff to manage post-sale activities.  The results:  Organizations can bring offerings to market faster, accelerate and boost revenue, reduce costs, and improve customer experience.

Please visit ServiceNow, the AI platform for business transformation, to explore more about its portfolio of world-class products, now supercharged with AI agents.

ServiceNow Manufacturing Commercial Operations (Podcast)

    

ServiceNow Manufacturing Commercial Operations (Podcast)

   

ServiceNow's Manufacturing Commercial Operations platform is a comprehensive solution designed to streamline sales, service, and support operations for manufacturing businesses. The platform offers a suite of applications and capabilities, including AI-powered workflows and tools for order management, customer service, and channel partner engagement, all built on the ServiceNow AI Platform. It provides various packages to suit different business needs and scales with growth, aiming to improve revenue, reduce costs, and enhance customer experiences.

Please visit ServiceNow, the AI platform for business transformation, to explore more about its portfolio of premium products, now supercharged with AI agents.

ServiceNow Customer Service Management (Podcast)

     

ServiceNow Customer Service Management (Podcast)

   

ServiceNow's Customer Service Management (CSM) enhances every aspect of the customer lifecycle.  CSM accelerates self-service resolution capabilities, automates customer operations processes across organization, and empowers agents with real-time intelligence and productivity tools. The platform harnesses the power of the whole organization and leverages AI and automation to improve customer service, reduce costs, and enhance agent productivity. 

Please visit ServiceNow, the AI platform for business transformation, to explore more about its portfolio of superlative products, now supercharged with AI agents.

ServiceNow Workflow Data Fabric (Podcast)

     

ServiceNow Workflow Data Fabric (Podcast)

   

ServiceNow's Workflow Data Fabric is a new foundation designed to unify enterprise data from disparate systems, granting both employees and AI agents real-time, secure, and governed access.  This capability enables organizations to connect, understand, and act on any data to power workflows and solve complex business challenges.  By eliminating the need to duplicate or transfer data, the platform facilitates faster integration, lower costs, and continuous process improvement.  Ultimately, Workflow Data Fabric aims to transform business operations by bringing data, AI, and workflows together on a single platform.

Please visit ServiceNow, the AI platform for business transformation, to explore more about its portfolio of industry-defining products, now supercharged with AI agents.

Qubits, Physical & Logical (Podcast)

 

   

Qubits, Physical & Logical (Podcast)

   

In quantum computing, a qubit is the fundamental unit of information, analogous to a bit (binary digit) in classical computing, but capable of representing 0, 1, or a superposition of both.

A physical qubit is a real, physical system (like a trapped ion or a superconducting circuit) that can exist in a superposition of states.

A logical qubit is a collection of multiple physical qubits to achieve greater stability and error correction.  It's not a physical entity, but a redundant encoding of qubit's quantum state using multiple physical qubits.

Listen to the podcast for detail explanation.