ServiceNow ITOM

 

Environment:  ChatGPT Plus, GPT-4.

Objective:  Explain complex topics with summary and mind map.

GPT-4 has demonstrated it can analyze, visualize, and transform numerical data.  Today’s post will look into how GPT-4 analyzes textual data.

First, we need to download 2 plugins:  (1) VoxScript for web searching and data retrieval, and (2) AI Diagrams for creating mind maps.  This combination of GPT-4 + VoxScript + AI Diagrams can explain complex topics into easy-to-understand summary and then create a visual mind map.

GPT-4 was prompted to explain ServiceNow’s IT Operations Management product (ITOM).  ITOM, one of ServiceNow's premier AI-enabled products, has many capabilities that group key applications and capabilities into packages to keep digital services running 24/7.

Then, GPT-4 produces a mind map visualizing ServiceNow ITOM.  This mind map organizes the numerous capabilities into an easy-to-understand graph, giving users a good overview of a feature-rich product.

Verdict:  GPT-4 is remarkable as it makes complex topic easier to understand with its concise summary and mind map.  However, keep in mind that GPT-4’s training data is currently up to April 2023 so the output might not be up-to-date.  As a result, for topics that are time-sensitive, GPT-4 might not be the right tool to gather the information.