ServiceNow’s strategic vision for transitioning businesses into agentic enterprises by integrating AI directly into established operational workflows. This blueprint emphasizes that autonomous execution requires a foundation of governance, identity, and cross-system orchestration. The core of the proposal is the AI Control Tower, a framework designed to sense, decide, act, and govern across hundreds of fragmented applications. The true value of enterprise AI lies in the trusted execution infrastructure that allows them to work safely at scale.
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