ServiceNow's Retail Service Management (RSM) platform is a comprehensive solution designed to streamline retail operations and enhance customer experiences. The platform offers a wide array of features including AI-powered workflows, omnichannel support, self-service portals, and workforce optimization tools. It's built on the Now Platform®, a single cloud application platform, and available globally with support in multiple languages. The text details various products, solutions, and resources available within the platform, emphasizing its capabilities in improving efficiency, reducing costs, and boosting customer satisfaction. ServiceNow provides extensive resources, including training and partner support, for successful implementation.
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