UPDATE (8/29/2023):
Apparently, the solution to this issue is much simpler. As described here, you don't need to uninstall Tableau Desktop and re-install it. You only need to do step 5d below (to delete the 3 Tableau files in the FLEXNet Publisher/FLEXNet directory). Then re-start your Mac (no need to re-install Tableau Desktop).
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ORIGINAL POST (5/1/2021):
When activating Tableau
Desktop license with a valid product key, you get an error like ‘No License
found for Tableau Desktop’ or ‘There was an unexpected error while trying to
repair Trusted Storage’.
The resolution is to uninstall Tableau Desktop
from your computer and re-install it.
This KB article provides the instruction on how to completely remove
Tableau Desktop, however, the instruction is incomplete.
For Mac, step 5 in the KB
article should be:
5. Some folders are hidden on Mac, to navigate
to the hidden folders:
a) Hit Cmd +
Space to launch Terminal on Mac.
b) In dialog
box, type in /Library/Preferences (not ~/Library/Preferences).
c) Follow
steps 3 and 4 in the KB article to delete the ‘com.tableau’ files.
d) In
addition, delete the 3 Tableau files in the FLEXNet Publisher/FLEXNet directory.
Then restart your Mac and re-install
Tableau Desktop.
In Tableau Desktop 2019.3 and
later versions, FLEXNet package is automatically installed when you install
Tableau Desktop. But in a rare occasion when
you don’t see FLEXNet folders, you can manually install it.
